Privacy Policy – SMS Communications

Information Collection

SIG / North Star Insurance collects and stores the mobile phone numbers of individuals who voluntarily opt in to receive SMS messages from us. We may also collect related information, including message history, timestamps, and interaction data, to facilitate communications, improve our services, and comply with applicable legal and regulatory requirements.

SMS consent and mobile opt-in information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes. No mobile opt-in data will be shared with third parties.

External Conversational SMS

SMS messages sent by SIG / North Star Insurance are intended for direct, conversational communications between you and our team. These messages are generally sent in response to a message or inquiry you initiate and may include communications regarding:

• Insurance services
• Policy-related questions
• Scheduling appointments
• Requests for information
• Customer support and follow-up

These communications are strictly conversational and service-related.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse. While we strive to protect your information, no method of data transmission over the internet or mobile networks can be guaranteed to be completely secure.

Opt-Out

You may opt out of receiving SMS messages from SIG / North Star Insurance at any time.

To stop receiving text messages:

• Reply STOP to any SMS message you receive from us.
• Once you reply STOP, you will no longer receive SMS messages unless you choose to opt in again.
• You may also contact our office directly to request removal from our SMS messaging list.

Help

If you need assistance with our SMS communications:

• Reply HELP to any SMS message you receive from us.
• Contact our office through our website or by calling (817) 674-5760.

Additional Information

Providing consent to receive SMS messages is completely optional. If you do not wish to receive SMS communications, simply do not provide SMS consent when completing our forms or enrollment process.

Standard Messaging Disclosures

By opting in to receive SMS messages from SIG / North Star Insurance, you acknowledge and agree to the following:

• Message and data rates may apply.
• Message frequency varies based on your interactions and service needs and may range from approximately 5 to 1,000 messages per day across the organization.
• Consent to receive SMS messages is not a condition of purchasing insurance products or services.
• You may opt out at any time by replying STOP.
• For assistance, reply HELP.